Negotiation and conflict management tips

Again this is one of those inventions that I haven’t really bothered to pick up at the book stores. It is not really like you have to be a born good or bad negotiator. You can choose to improve. My father for example is an excellent negotiator and very a very diplomatic person. For him it comes naturally. I, on the other hand say it straight and often the results are not very fruitful. Here are some of the tips from my own invention that I am learning to adapt myself to.

- Never say “You are wrong” If you have to say it at all say “It seems there is a small mistake in this”. Ask yourself which of the two sentences you prefer hearing.

- The best approach is the direct approach and that’s what I would generally agree with but given a scenario that has to work in favour of you, it is better that you don’t get to the point all at once when you have to give a negative message. The inductive approach may be a better choice. Read between the lines in the structure of the above sentence.

- Argue about the subject not about or with the person. It is easier said than done but most conversations turn into bitter arguments because people end up being subjective and defensive rather than objective.

- Forget arguments once they are over. DO NOT bring it up at future conversations.

- Make it seem funny. Humour is always good. But could be a dangerous area for those who don’t have humour coming to them naturally

- Finally and most importantly – admit you made a mistake if you have. People will value you as a person who knows yourself and doesn’t hesitate about admitting mistakes. After all everyone makes mistakes.